Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Our main operations are based in Somerset West, South Africa.
As we continue to grow and expand our operations, we seek a dynamic Contract Manager to join our customer relationship team in Glasgow in the UK or in Leuven in Belgium. The incumbent will be critical in providing contract support across our international footprint. If you are passionate about the space industry and eager to join a team of dedicated satellite technology enthusiasts, this could be the perfect opportunity!
Job Purpose
To engage with customers by providing essential information for mission design, managing program execution, and ensuring transparent communication of contract status and requirements to all stakeholders while fostering strong customer relationships.
Key Performance Areas and Responsibilities
- Financial
- Streamline the customer support process to reduce support hours and enhance product profitability and mission success.
- Customer
- Approve proposals to customers for potential contracts.
- Set up, manage, and lead all meetings with customers (including generating and distributing meeting minutes or recordings).
- Act as the primary point of contact for contractual communication.
- Engage with Production and Development teams where required to ensure milestones and customer concerns are addressed.
- Share the product data pack with the customers and assist them, where necessary, with finding technical information and making basic requests.
- Set up, manage, and lead all meetings with customers (including generating and distributing meeting minutes or recordings).
- Internal
- Manage contract change requests.
- Manage product returns process.
- Manage contract cancellation process.
- Set up, manage, and update the Product Configuration Document, including ensuring that all internal stakeholders are aligned on the product configuration to be delivered to the customer as part of the contract.
- Responsible for execution and sign-off of contractual milestones.
- Register the contract once it is signed within Simera Sense Systems.
- Maintain data from customers and contracts to track contract and customer metrics.
- Manage, update and improve the contract execution process.
- Participate in commercial forecasting with insight from active contracts.
- Plan production priorities with the production planning office to ensure that the production meets the contract execution timeline.
- Ensure that the stakeholders understand the contract requirements and that it is planned accordingly.
- Innovation and learning
- Understand the current product offering and learn the product data pack to understand where the product information can be found.
- Understand the new product development for future mission discussions with customers and insight into new products as marketing activities commence.
- Attend conferences, webinars, and talks to explore new innovations that can enhance our product offering.
Required Qualifications
- Bachelor’s Honours Engineering Degree in Mechanical, Mechatronic, Aerospace or Electronic Engineering
Required Experience
- Minimum 5 years of Aerospace Systems Engineering
- Minimum 10 years of engineering experience
- Experience in the design, development and production of satellite systems
- Experience with Earth Observation satellite missions
Recommendations
- Bachelor’s Honours Engineering Degree
- Experience with the design of Earth Observation Optical Payloads
Special requirement(s)
- Willingness to travel internationally
- Fluent in English
- Proficient in French and/or Dutch will be advantageous.
- EU or UK citizenship
What we offer
- The opportunity to work in the fast-growing space industry
- Niche global market for optical payloads for microsatellites
- Cutting-edge technology at your fingertips
- A competitive salary
- A friendly working environment